Return & Refund Policy

At House of Aura, every product is handmade and crafted with care in small batches. We take great pride in the quality of everything we create and pack. Please read our policy below carefully before placing your order.

Our General Policy:

Since all our products are handmade and made-to-order, we do not accept returns or exchanges under standard circumstances. Every order is carefully prepared and quality checked before dispatch.

However, we absolutely want you to have a good experience — and we do make exceptions in the cases outlined below.

Damaged or Broken Products:

If your order arrives damaged or broken, we're here to make it right.

We offer a replacement for damaged products after verification
Customers must share clear unboxing photos or a video as proof
This must be reported within 24 hours of delivery

💡 We strongly recommend recording your unboxing — especially for fragile or gifting orders — so any damage in transit can be verified quickly.

Wrong Item Received:

If you receive the wrong product, or an item that does not match your order, we will arrange a replacement of the correct item at no additional cost. Please report the issue within 24 hours of delivery with a clear photo of the item received.

Refunds:

As most of our products are handmade and made-to-order, we prefer to resolve issues through replacements or store credit rather than payment refunds.

Refunds, if applicable, are processed only in special cases after review and at the discretion of House of Aura. If approved, refunds will be credited back to the original payment method within 5–7 business days.

Reporting Window:

All issues — including damage, wrong items, or any other concerns — must be reported within 24 hours of delivery along with supporting photos or video proof. Requests raised after this window may not be accepted.

Non-Eligible Cases:

The following are not eligible for returns, replacements, or refunds:

Change of mind after order is placed
Slight variations in colour, texture, or appearance — as these are natural characteristics of handmade products
Damage caused after delivery
Issues reported after the 24-hour window

How to Reach Us:

To report an issue, reach out to us on WhatsApp or Instagram DM within 24 hours of receiving your order. Please include:

Your order details
Clear photos or an unboxing video
A brief description of the issue

We'll get back to you as quickly as possible and work towards a resolution.