Privacy Policy

At House of Aura, your privacy matters to us. This policy explains what information we collect, how we use it, and how we protect it.

Information We Collect:

When you visit our website or place an order, we may collect:

Personal information — name, email address, phone number, delivery address
Payment information — processed securely through our payment gateway; we do not store card details
Usage data — pages visited, time spent, device type (via Wix analytics)
Communication data — messages sent to us via WhatsApp, Instagram, or contact forms

How We Use Your Information:

We use your information to:

Process and fulfill your orders
Send order confirmations and shipping updates
Respond to your queries and provide customer support
Improve our products, website, and overall experience
Send occasional updates about new launches or offers (only if you've opted in)

We do not sell, rent, or share your personal data with third parties for marketing purposes.

Data Sharing:

Your information may be shared with:

Courier partners (e.g., Delhivery, DHL) — for order fulfillment and delivery
Payment gateways — for secure transaction processing
Wix platform — as our website host and e-commerce provider

All third parties are required to handle your data securely and only for the purpose of fulfilling your order.

Data Storage & Security:

Your data is stored securely on the Wix platform.
We take reasonable measures to protect your information from unauthorised access or misuse.
While we do our best to protect your data, no method of transmission over the internet is 100% secure.

Cookies:

Our website uses cookies to improve your browsing experience and analyse website traffic. By using our website, you consent to the use of cookies. You can disable cookies in your browser settings, though this may affect certain website features.

Your Rights:

You have the right to:

Request access to the personal data we hold about you
Request correction or deletion of your data
Opt out of marketing communications at any time

To exercise any of these rights, contact us via WhatsApp or Instagram DM.

Children's Privacy:

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from minors.

Changes to This Policy:

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the revised policy.

Contact Us

For any privacy-related concerns or requests, reach out to us via WhatsApp or Instagram DM.